Will I need a contract?

If you are changing supplier you will have to enter into a contract with the new supplier. The contract will specify the price you will pay and the terms and conditions of supply.

Can I cancel a contract once I have applied for it?

After signing up to a new supplier through this service, you are allowed a 'cooling off' period of between 7 to 14 days. During this period, you can cancel the contract without penalty, provided the services you are purchasing are in excess of £35. After the 'cooling off' period has lapsed, you will have to give the supplier notice of your intention to end the contract. The notice that you need to give will depend upon the type of contract you took. Most contracts require 28 days notice prior to termination.

How many different types of contract are there?

There are two basic types of contract; rolling contracts or fixed term contracts.

What is a rolling contract?

A rolling contract (sometimes also called an evergreen contract) is one that carries on until you cancel it. During the period of the contract, the price of electricity can go up or down in accordance with the terms of the contract. You can end this type of contract at any time on 28 days notice if you are moving to another supplier, or 2 days notice if you are moving house. There is rarely any cancellation fee. Rolling contracts may contain periods during which the supplier guarantees not to increase prices. If you cancel during one of these periods you may be liable for a cancellation fee.

What is a fixed term contract?

A fixed term contract usually applies to businesses or other very large users of energy. This contract is fixed for a given period, perhaps one or two years. If you terminate a fixed term contract early, you may be liable for a fee. There are two main exceptions where fixed term contracts can be cancelled without penalty, first when you are moving house, and second, when your supplier increases its price.

What happens if my new supplier increases its prices or changes contract terms?

The supplier must provide at least 10 days notice in writing to announce significant changes in the terms of contract. You will then have a further 14 days to decide and let your existing supplier know whether you intend to end your contract and switch to another supplier. If you do decide to move within this timeframe, you will continue to be billed for the energy you use at the old contract terms until such time as you transfer to your new supplier. You will not be liable for any cancellation fees.

If you are unhappy with any price increase, please come back to us to see if we can get you a better deal.