|
Who
is responsible for safety and supply interruptions?
Your
supplier must provide you with a 24-hour emergency number which you should call if
you think there is a safety problem with your meter, the electricity cables, gas
lines or other equipment running into your home. You should also call this number
if you experience any energy cuts at your home.
Your supply
company is not actually responsible for the wires, cables and pipes that supply energy
into your home; this is the responsibility of the local distribution company. If
you have a power cut which is not restored within 24 hours, then you are entitled
to claim compensation.
What
should I do if there is a gas leak?
The
company responsible for all gas emergencies is Transco. Their national Freephone
number for emergencies is 0800 111 999. |