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What
is a dual fuel offer?
A
Dual Fuel offer is one where a single company supplies you with both gas and electricity.
Who
can I buy dual fuel packages from?
Any
supplier with both a gas supply, and an electricity supply licence can offer dual
fuel packages. Click the dual fuel button on this service's home page to find
the supplier and deal best suited for you.
What
are the benefits of signing up to a dual fuel contract?
There
are two main benefits; price and convenience.
- Companies
offering dual fuel packages will sometimes offer you an additional discount if you
buy both gas and electricity from them. This can vary from being a fixed reduction
in the overall bill to a special rate for one or other of the fuels you take.
- The benefit
of convenience associated with dual fuel is that you only need to deal with one company
should there be a bill query, complaint or when moving home. Certain
suppliers will also offer the convenience of a single bill.
What
if I don't use gas at my home?
In
that case, do not worry about applying for a dual fuel contract. Check out this service's
range of electricity offers instead.
Can
I switch from a dual fuel contract to separate contracts from different suppliers?
Yes,
provided that you give your dual fuel supplier the required amount of notice (usually
28 days). You should also bear in mind that you may lose existing discounts if you
change your supply arrangements with your current supplier. Other terms and conditions
of supply may also change.
How
will I receive my gas and electricity bills?
That
very much depends on the supplier. Most will still bill you seperately for each fuel,
but some will provide a single bill or statement for both fuels. Where suppliers
offer a single bill, this information is shown on the relevant tariff
page.
Can
I opt for different payment methods for the different fuels in a dual fuel contract
?
Yes,
you can. However, you may be giving up some of the convenience that goes with opting
for a dual fuel contract.
Is
dual fuel the cheapest option?
Dual
fuel deals are not necessarily the best deals on the market if you are only interested
in the lowest price. Use this service to compare the results from dual fuel searches
with those for individual fuels to see what suits your circumstances best.
What
if I have difficulty paying my dual fuel bills?
The
rules governing the supply of each fuel require the supplier to offer help to customers
who run into difficulty paying their bills. This can range from offering different
payment schedules through to installing a prepayment meter. Furthermore, if you are
in debt to your supplier, you may be prevented from switching to another supplier
on either fuel. |