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Do
I need to contact my existing supplier if I want to switch supplier?
Your
new supplier will arrange the transfer for you. You do not need to contact your previous
supplier. Once you have signed up for a new supply contract, your new supplier will
let your previous supplier know on what date the change is taking place. You should
ensure that you pay your final bill promptly. If you pay by direct debit or standing
order, please make sure you cancel these arrangements once the final bill has been
paid.
Who
reads my meter when I change supplier?
Your
meter reading needs to be taken when you change supplier. Your new supplier will
either arrange for your meter reading to be taken, or they may ask you to take the
reading yourself. Details of the final reading will be sent from your new supplier
to your old one, so that your previous supplier can send you a final bill.
Please
keep a note of your meter reading on the date that you transfer supplier. You will
need this information if you do not agree with your final bill.
What
happens if I am in debt to my previous supplier before switching to my new supplier?
If
you do not pay your final bill promptly, the new supplier may be asked to add the
outstanding amount to your next bill. You may also incur additional charges for late
payment.
Can
my current supplier prevent me from switching to a new supplier?
As
long as you are not in debt with your existing supplier, they cannot prevent you
from switching . |