Xelector's Travel Insurance marketplace was the
first service in the UK to offer users the ability to compare,
buy, adjust and renew travel insurance policies online from multiple
insurers. A key offering within the Xelector Insurance marketplace
suite, channel partners can add the Travel Insurance marketplace
to their site through a rebranding or cobranding arrangement to
add new revenues and increase their site's stickiness. Each time
a user buys and renews a travel policy through the Xelector Travel
Insurance marketplace, the partner receives a share of the commission.
Channel partners can also add Xelector’s Travel
Insurance marketplace to their call centres. Call centre staff
can access the Travel Insurance marketplace from a web browser,
enabling them to provide a fast and effective service to consumers
looking to compare and buy travel policies over the phone.
Key features of the Travel Insurance marketplace
include fewer questions to answer to receive a quotation; the
ability for the user to make simple policy adjustments and renew
their policy online or over the phone; and a team of insurance
specialists available to the user by e-mail and phone to answer
any questions about the process.
How does it work?
A channel partner (e.g. unravelit.com) adds a link to the Travel
Insurance Marketplace to its site or call centre. A user visiting
the partner's site or phoning the call centre chooses to compare
travel policies and answers questions. This question set is
significantly reduced to deliver the user a faster comparison
quotation.
Within 2 minutes, the user receives a guaranteed quotation(s)
from the site or call centre staff.
The user can then apply and buy online by entering their payment
details or providing call centre staff with them. If the user
purchases a travel policy through the Travel Insurance marketplace,
the partner receives a share of the commission and the user
is sent a Certificate of Insurance. The user can then return
to the partner's site to carry out simple adjustments and renewals
or phone the Xelector call centre.
In addition to commission sharing generated through
the Travel Insurance marketplace, channel partners gain:
Enhanced stickiness
Xelector’s Travel Insurance marketplace offers an unparalleled
comparison shopping experience, increases the stickiness of
channel partners’ sites and the length of its users’ visits.
Users are also likely to return to the channel partner's site
because the marketplace allows users to make simple policy adjustments
and renew their policy online. Commission is shared with the
channel partner when a user renews, in addition to commission
sharing upon new policy purchases.
A value-added service
For partners who add the Travel Insurance marketplace to their
call centre, they are able to offer their users an excellent
comparison and purchasing service over the phone.
A trusted service
Xelector is authorised and regulated by the Financial Services
Authority. Our FSA Register number is 310659. O ur permitted
business is advising customers on, arranging (bringing about)
deals in, making arrangements with a view to transactions in,
and dealing as agent in insurance contracts. You can check this
on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Quick and easy rebranding or cobranding
Xelector can add the Travel Insurance marketplace to a partner's
web site or call centre in 8 simple steps.
Increased user knowledge
Xelector collects and shares with partners tracking of online
user behaviour in the Travel Insurance marketplace through its
eIntelligence solutions. This invaluable information on performance
and product preferences is presented to partners in easy-to-view
reports accessible over the web
Traffic & conversion analysis and action
To ensure positive conversion rates and healthy commissions
for partners, Xelector can provide monthly traffic and conversion
analysis reports on the Travel Insurance marketplace. These
reports form the basis for joint marketing efforts to increase
conversion rates on the partner's site.
Comprehensive customer service
Comprehensive customer service is provided with the Travel Insurance
marketplace. A team of insurance specialists are available to
users by e-mail and phone to answer any questions. Web support,
such as self-service FAQs, is also available
Brand protection
The Travel Insurance marketplace is built to the highest standards
in reliability and scalability to handle partner's retail volumes
safely. It also maintains the highest levels of security and
privacy for customers and users.
If you are interested in Xelector’s Travel Insurance
marketplace please contact travel@xelector.com
